Keep reading for a full comprehensive review of Shades Of Light!
Location: Richmond, VA
Business Website: Shades of Light | Unique High Quality Lighting, Rugs & Home Decor ...
When it comes to illuminating the spaces within your home, Shades of Light has emerged as a go-to destination for many seeking both innovative design and practicality. As an established name in the lighting and home décor sphere, this business offers a wide array of products ranging from chic light fixtures to stylish rugs. Based on public feedback and reviews, this article delves into various customer experiences, sentiments, and insights, serving as your comprehensive guide to understanding what to expect when shopping at Shades of Light.
Shades of Light is prominently located at 4924 W Broad St, Richmond, Virginia. Known for its extensive collection of lighting fixtures and home furnishing items, it holds a reputation for quality products and dependable service. With over 3,911 reviews averaging a 4.2-star rating, the store provides everything from LED and energy-efficient lighting solutions to vibrant rugs, accommodating a range of preferences and budgets.
One of the standout aspects frequently mentioned by reviewers is the excellent customer service provided by Shades of Light. With a significant proportion of reviews highlighting the staff's helpfulness and the company's prompt response to inquiries, the business has fostered a customer-centric environment. In particular, customers appreciated personal attention from the lighting experts, who offered tailored solutions and insightful recommendations for home décor projects.
While Shades of Light is praised for its diverse product range, opinions on pricing are varied. Some customers find the pricing fair and reflective of the products' value, while others perceive certain items as being on the higher end. Nonetheless, most agree that the store often offers competitive pricing in comparison to similar retailers, especially given their unique offerings and quality.
Shades of Light is lauded for its broad and unique selection of lighting options, which includes everything from modern lamps to classic chandeliers. Customers have expressed satisfaction with the quality and durability of the products. The store's commitment to offering innovative designs that blend functionality with aesthetics is a common compliment among reviews. Additionally, their inclusion of various lighting types—such as energy star and ADA options—broadens their market appeal.
Delivery services provided by Shades of Light are often highlighted positively, with many reviews mentioning quick and efficient shipping processes. Items tend to be shipped within 1 to 3 business days, arriving in excellent condition, as noted by customers. This swift delivery timespan contributes to the overall positive shopping experience reported by many.
Despite the numerous positive experiences shared by customers, the business does face some criticisms. A notable point of contention lies in occasional discrepancies with product availability and inventory listings on the website. Additionally, a segment of the clientele expressed concerns over the pricing of some high-end items. Though these issues do arise, the store's proactive response to customer complaints demonstrates a willingness to resolve any problems that customers may encounter.
To offer a balanced view, let's compare the ratings across various review platforms.
| Platform | Average Rating | Number of Reviews |
|---|---|---|
| Google Reviews | 4.2 | 3,911 |
| Yelp | 3.8 | 175 |
| BBB | B+ | 50 |
Where is Shades of Light headquartered? Shades of Light is headquartered at 4924 W Broad St, Richmond, Virginia.
How long does shipping take for orders? Most items are shipped 1 to 3 business days after the order is placed and typically arrive within 3 to 5 business days.
What should you do if you receive a damaged item? Contact Shades of Light Customer Care within 48 hours at (800) 262-6612 or email CustomerCare@ShadesofLight.com to arrange for a pickup and replacement.
How does Shades of Light respond to negative reviews? The company replies to approximately 72% of negative reviews, typically within a week, demonstrating active engagement in addressing customer issues.
What are the store hours for Shades of Light? The store operates Monday to Thursday from 10:00 am to 5:30 pm, Friday from 10:00 am to 5:00 pm, and Saturday from 10:00 am to 5:00 pm. They are closed on Sundays.
Overall, Shades of Light remains a strong contender in the home décor market with its impeccable service and product offerings, making it a favored option for many looking to illuminate and style their homes effectively.
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