Keep reading for a full comprehensive review of Benson Stone!
Location: 1100 11th Street, Rockford, IL 61104
Business Website: Benson Stone Co. | Furniture, Flooring, Granite in Rockford IL
When it comes to home furnishings and decor, finding a reliable and quality-focused retailer can make all the difference. Benson Stone has become a notable name in Rockford, IL, for its comprehensive offerings in furniture and home design solutions. This article delves into the public sentiment surrounding Benson Stone, highlighting insights from customer reviews and feedback collected from various platforms.
Based on customer feedback, Benson Stone is highly commended for its attentive and knowledgeable staff. Reviews often praise team members for their dedication to providing a personalized shopping experience. One reviewer noted, "The staff at Benson Stone are incredibly helpful and guided me through multiple options within my budget."
The store's expansive four-story showroom boasts a diverse range of furniture styles, from traditional to modern. Customers appreciate the wide array of well-crafted products, many of which come from reputable brands like Flexsteel, Hancock & Moore, and Smith Brothers. Users frequently comment on the durability and design sophistication of the items, with one saying, "Every piece I bought from them feels like a long-term investment in both quality and style."
While Benson Stone offers a Low Price Guarantee, a few customers have pointed out discrepancies in pricing transparency. However, most reviews acknowledge that the pricing is competitive considering the high quality of the products offered. A customer remarked, "Though some pieces seemed expensive upfront, you truly get what you pay for." This is indicative of the value-and-quality balance Benson Stone maintains.
Despite the overwhelmingly positive reviews, there are a few common areas where customers believe improvements could be made. Some feedback highlights occasional delays in delivery services. A reviewer expressed, "While the wait was longer than expected, the item arrived in perfect condition." These instances are generally balanced by the store's effective communication and timely updates.
| Review Platform | Average Rating | Sentiment Overview |
|---|---|---|
| Yelp | 4.5/5 | Highly favorable, often praising customer service and product quality. |
| Google Reviews | 4.7/5 | Customers love the store’s wide selection and interior design services. |
| BBB | 4.6/5 | High satisfaction with problem resolution and transparent business practice. |
Benson Stone is located in the heart of Rockford, IL. The company extends its reach through not only its physical store presence but also a robust online presence.
In addition to retail offerings, Benson Stone provides personalized design services. Customers have the opportunity to collaborate with experts to tailor furnishings and decor to their specific tastes and needs. As noted by a client, "Their design team helped bring our vision to life effortlessly." This service is particularly appreciated by those engaged in comprehensive interior makeovers.
Overall, Benson Stone garners strong recommendations from its customer base. The general consensus is that whether you're looking to redecorate a single room or furnish an entire home, the store's comprehensive selection and dedicated service make it a top destination. Many customers have become repeat visitors, noting that the quality and craftsmanship of the products make every purchase worthwhile.
Is Benson Stone reliable for online purchases?
Many customers attest to the seamless online shopping experience, indicating timely responses and transparent shipping processes.
Does Benson Stone offer interior design consultation?
Yes, the store offers personalized design services to help tailor your furnishings and decor to meet specific design requirements.
What should I expect regarding delivery times?
While most deliveries are timely, some customers have experienced delays. However, communication from the store about such delays is appreciated by most.
How is the pricing compared to other furniture stores?
Customers find the pricing competitive, especially given the high quality and brand reputation of the products offered by Benson Stone.
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